Have you considered adding a phone call recording of your residential or commercial system? It can provide an excellent way to record calls, which can be used for a wide array of functions, including training, conflict-resolution, and so on. However, you might be uncertain about whether you should invest in such software. Here are some of the key benefits, which might convince you to make the move:
1.Ensures that staff will be compliant
Whether employees are answering calls at a call center, making telemarketing calls, or confirming a customer’s appointment, it’s important that staff members of a company comply with the company’s policies whether the call is in-house or with an outside party. This is especially critical when making calls with clients or potential clients, as certain words or attitudes could have a negative impact on the company and cause various problems such as customer dissatisfaction. Thus, call recording software and mitel call logging software can certainly help to deal with such issues
2. 24-hour Support
This is one of the most important features that can be available for call-recording software. There might be times when there are issues such as technical problems. When that happens it’s critical to solve the problem as soon as possible. That’s a possibility when a company offers 24-hour support. On the other hand, other companies that don’t provide such support can be more difficult to contact, and it could even affect a company’s bottom line. Thus, it’s highly advisable to choose a company with 24-7 technical support for its customers.
3. Dispute Resolution
Without any solid evidence, when there are disputes about phone conversations, it will be one party’s word versus the other. However, if your company installs call-recording software, the conversation can be evaluated to learn the facts and the truth. That can definitely make dispute resolution easier, whether it’s between employees in a company, between an employee and customer, etc. In such situations it’s important for a company to be as objective as possible, and that can be done through call recording software.
4. Compatibility with many operating systems
That can include various Microsoft operating systems including XP, 7/8, 10, etc. That’s definitely a plus as it makes the software more compatible with your company’s computing machines, and especially if they’re not the newest ones. When adding software to your company’s hardware it’s important that it be compatible with as many units as possible. That’s possible when it’s used for widely-used operating systems such as Microsoft’s Windows.
5. Training Tool
Call-recording software can also be used as a training tool. It gives employees such as at a call center to listen to past calls, in order to review various scenarios that they might encounter when dealing with customers. It’s been said that showing is better than telling. By using the phone-recording software employees training can learn from and evaluate from past interactions with customers. This will make their training more realistic, as it involves real situations that could occur while they’re on the clock.